Telecoms Support

Raise a Priority Call Support Ticket

Once we have received the below information we will work with our carriers and investigate this for you, and come back to you as soon as we hear back with an update.

1. Your details

First name

Last name

Your email

Your telephone number

Company name

Country calling from

Auto-detected from your location - change if needed.

2. Fault / issue detail

Where were you working from when you made the call(s)?

How are you dialling?

Please describe the call issue(s) you are having

3. Please list three call attempts below

Different numbers are a lot more useful than failed attempts to the same number.

Call example 1

Call direction

Inbound

Outbound

CLI - your presented number

Number dialled

Call date

Approx call time

Brief notes on this call (e.g. call disconnected mid-call)

Call example 2

Call direction

Inbound

Outbound

CLI - your presented number

Number dialled

Call date

Approx call time

Brief notes on this call (e.g. call disconnected mid-call)

Call example 3

Call direction

Inbound

Outbound

CLI - your presented number

Number dialled

Call date

Approx call time

Brief notes on this call (e.g. call disconnected mid-call)

Or call 01302 247 530