Telecoms/VoIP Jargon Explained

Do you find yourself in a deer in headlights situation when it comes to telecoms/VoIP jargon?

Fear not, we are here to decode the jargon and make you sound like a pro.

The telecom industry is filled with jargon that can be confusing to newcomers. Here are some common telecoms/VoIP terms explained:

- VoIP (Voice over Internet Protocol): The technology that allows you to make and receive phone calls over the internet. - PBX (Private Branch Exchange): A private phone network used by businesses to manage call routing. - SIP (Session Initiation Protocol): A signalling protocol used to initiate, maintain, and terminate real-time communication sessions. - IVR (Interactive Voice Response): A system that uses automated voice menus to answer phone calls. - DID (Direct Inward Dialling): A service that allows a company to allocate individual phone numbers to each person. - Codec: Software that compresses and decompresses digital audio data for transmission. - Latency: The delay between when you speak and when the other person hears you. - Jitter: Variations in the delay of received packets, which can cause choppy audio. - QoS (Quality of Service): Network management techniques to prioritise voice traffic. - PSTN (Public Switched Telephone Network): The traditional telephone network being switched off in 2027.

Understanding these terms will help you make more informed decisions about your business communications.